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Contact us

Insurance

Car Insurance (if your policy number starts with PM)

Type of queryContactAvailability

Insurance enquiries including changes to your policy, renewal, adding optional extras, complaints and cancellations

03457 46 46 46^
08000 684 244^

(Minicom)

8am - 8pm Mon - Fri

8am - 5pm Sat

9am - 4pm Sun

Get a quote

Get a quote online

03457 46 46 46^
08000 684 245^

(Minicom)

8am - 8pm Mon - Fri

8am - 5pm Sat

9am - 4pm Sun

Claims
0345 999 8888^

New claims:
24 hours a day
Existing claims:
8.30am - 5pm
Mon - Fri

Breakdown and free accident recovery helpline

0800 092 9069^

(including Minicom service)

0044 1737 815016^

(from outside UK)

24 hours a day

Windscreen repair or replacement

0800 587 6887^

24 hours a day

Legal advice helpline

0330 606 9500^

24 hours a day

Uninsured loss recovery enquiries

0330 606 9509^

9am - 5pm Mon - Fri

Temporary replacement vehicle enquiries

0330 606 9509^

8am - 7pm Mon - Fri
9am - 5pm Sat

Write to us:

Co-op Insurance
PO Box 67
Mitcheldean
Gloucestershire
GL17 0ZA

Ecoinsurance (if purchased via a price comparison website)

Type of queryContactAvailability

Insurance enquiries including changes to your policy, adding optional extras and cancellation

0344 412 2101^

Secure online servicing

If you want to use the Next Generation Text Service to talk to one of our advisors, add 18001 before the telephone number.

To find out more, visit the NGTS website.

8am - 9pm Mon - Fri
9am - 5pm Sat

Get a quote

Get a quote online

0800 294 3833^

8am - 9pm Mon - Fri
9am - 5pm Sat

Get a quote for LPG converted vehicles

03457 46 46 46^
08000 684 244^

(Minicom)

8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun

Claims

0345 999 8888^

New claims:
24 hours a day
Existing claims:
8.30am - 5pm
Mon - Fri

Breakdown assistance (RAC)

0800 051 1349^

(prefix with 18001 for type talk facilities)

24 hours a day

Keycare

0345 303 4004^

24 hours a day

Renewal

0800 294 3837^

8am - 9pm Mon - Fri
9am - 5pm Sat

Write to us:

Co-op Insurance
PO Box 67
Mitcheldean
Gloucestershire
GL17 0ZA

Young Driver Insurance

Type of queryContactAvailability

Insurance enquiries including changes to your policy, renewal, adding optional extras and cancellation

0333 005 0235^

8am - 8pm Mon - Fri
9am - 2pm Sat

Get a quote

Get a quote online

0333 005 0233^

8am - 8pm Mon - Fri
9am - 2pm Sat

Sales enquiries

0333 005 0233^

8am - 8pm Mon - Fri
9am - 2pm Sat

Claims

0345 999 8888^

New claims:
24 hours a day
Existing claims:
8.30am - 5pm
Mon - Fri

Breakdown assistance (RAC)

0800 316 7816^

(prefix with 18001 for type talk facilities)

24 hours a day

Key Cover helpline

0871 230 1213^

24 hours a day

Gadget Cover helpline

0844 847 4420^

9am - 6pm Mon - Fri

If your vehicle has been stolen and you wish to activate the tracker within the Smartbox

Refer to your online dashboard

24 hours a day

Windscreen repair or replacement

0800 587 6887^

24 hours a day

Legal advice helpline

0330 606 9500^

24 hours a day

Uninsured loss recovery enquiries

0330 606 9509^

9am - 5pm Mon - Fri

Temporary replacement vehicle enquiries

0330 606 9509^

8am - 7pm Mon - Fri
9am - 5pm Sat

Write to us:

Customer Services Department
Co-op Insurance
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8QL

Van & Taxi Insurance

Type of queryContactAvailability

Get a van quote

0800 156 0074^

8:30am - 9pm Mon-Thu
8:30am - 8pm Fri
9am - 5pm Sat
10am - 4pm Sun

Make a van claim

0330 134 8907^

Lines open 24 hours a day, 7 days a week

Servicing

0330 134 8907^

8:30am - 9pm Mon-Thu
8:30am - 8pm Fri
9am - 5pm Sat
10am - 4pm Sun

Van Insurance claims and enquiries for policies bought between 21st January 2013 and 11th March 2014

0845 608 6045^

Lines open 24 hours a day, 7 days a week

Van Insurance claims and enquiries for policies bought before 21st January 2013

03457 46 46 46^

Lines open 24 hours a day, 7 days a week

Get a taxi/minibus quote

01803 617714^
01803 617754^

9am - 6pm Mon-Fri
9am - 1pm Sat
Closed Sun

Make a taxi/minibus claim

0800 027 62 89^

Lines open 24 hours a day, 7 days a week

Servicing

01803 617930^

9am - 6pm Mon-Fri
9am - 1pm Sat
Closed Sun

 

Home Insurance

Type of queryContactAvailability

Insurance enquiries, changes to your policy and cancellation

03457 46 46 46^
08000 684 244^

(Minicom)

8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun

Get a quote

Get a quote online

03457 46 46 46^
08000 684 245^

(Minicom)

8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun

Claims

Notify us of your claim online

0345 999 8888^

New claims:
24 hours a day
Existing claims:
8.30am - 5pm
Mon - Fri

HomeRescue Plus advice and claim helpline

0345 607 6472^

24 hours a day

Legal claims and advice helpline

0330 606 9504^

24 hours a day

Renewal

0345 600 2918^

8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun

Write to us:

Co-op Insurance
PO Box 67
Mitcheldean
Gloucestershire
GL17 0ZA

Pet Insurance

Type of queryContactAvailability

Insurance enquiries, changes to your policy and cancellation

0345 075 4582^

8am - 8pm Mon - Fri
9am - 1pm Sat

Get a quote

Get a quote online

0330 102 1531^

8am - 8pm Mon - Fri
9am - 1pm Sat

Claims

0345 075 4583^

(policies post Dec 2010)

0345 999 8888^

(policies pre Dec 2010)

download claim form & postal details

8am - 8pm Mon - Fri
9am - 1pm Sat

Legal Helpline

0370 241 4140^

(quote master policy number 36105)

24 hours a day

Write to us:

Co-op Insurance
Customer Services
Miller Street
Manchester
M60 0AL

Business Insurance

Type of queryContactAvailability

Insurance enquiries including changes to your policy, renewal and cancellation

0800 046 6342^

For insurance policies taken out before 29th November 2015

9am - 6pm Mon - Fri

Insurance enquiries including changes to your policy, renewal and cancellation

0800 068 6205^

For insurance policies taken out on or after 29th November 2015

9am - 6pm Mon - Fri

Get a quote

Get a quote online
0800 158 4034^

9am - 6pm Mon - Fri

Claims

0800 046 2198^

If your business insurer is Co-op Insurance or Aviva and your cover commenced before 29th November 2015

24 hours a day

Claims

0800 015 1498^

If your business insurer is Aviva and your cover commenced on or after 29th November 2015

24 hours a day

Claims

0800 085 4090^

If you have any other policy through Miles Smith

9am - 5pm Mon - Fri
Outside of office hours, in the event of an incident that requires urgent attention, please contact your insurer directly; you can find their details in your policy documentation

Legal advice helpline

0845 300 2988^

24 hours a day

Write to us:

Miles Smith Limited
PO Box 7594
Perth
PH2 1FA

Stand-alone Breakdown Insurance

Type of queryContactAvailability

General enquiries including changes to your policy, renewal and cancellation

0800 028 2368^

8am - 8pm Mon - Fri
10am - 4pm Sat

Get a quote

Get a quote online

0800 028 2368^

8am - 8pm Mon - Fri
10am - 4pm Sat

Claims

0330 123 1140^
0044 1737 815867^

(from outside UK)

24 hours a day

Write to us:

AXA Assistance (UK) Ltd
The Quadrangle
106-118 Station Road
Redhill
Surrey
RH1 1PR
England

Travel Insurance (existing customers only)

Type of queryContactAvailability

Insurance enquiries, changes to your policy, renewals and cancellation

03457 46 46 46^
08000 684 244^

(Minicom)

8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun

Claims

0345 999 8888^

New claims:
24 hours a day
Existing claims:
8.30am - 5pm
Mon - Fri

Legal claims and advice helpline

0330 606 9504^
24 hours a day

 

Emergency travel assistance & Pre-Travel Advice

01737 815 013^
0044 1737 815 013^

(from outside UK)

24 hours a day

Write to us:

Co-op Insurance
PO Box 67
Mitcheldean
Gloucestershire
GL17 0ZA

Caravan Insurance (existing customers only)

Type of queryContactAvailability

Insurance enquiries, changes to your policy, renewals and cancellation

03457 46 46 46^
08000 684 244^

(Minicom)

8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun

Claims

0345 999 8888^

New claims:
24 hours a day
Existing claims:
8.30am - 5pm
Mon - Fri

Legal claims and advice helpline

0330 606 9504^

24 hours a day

Write to us:

Co-op Insurance
PO Box 67
Mitcheldean
Gloucestershire
GL17 0ZA

Insurance Fraud Bureau Cheatline

Type of queryContactAvailability

Cheatline

0800 422 0421^

Report online

9am - 8pm Mon - Fri
9am - 5pm Sat


The IFB Cheatline is a free and confidential service for members of the public to report suspicions or knowledge concerning any form of insurance fraud.

Calls may be monitored or recorded for security and training purposes.