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Contact us

UK call centres for help with your quote and customer service. In order to deal with your call efficiently please have all your details to hand.

Please click on the type of insurance you would like to call about.

Insurance

Car insurance

Type of queryContactAvailability
Insurance enquiries including changes to your policy, renewal, adding optional extras, complaints and cancellations 03457 46 46 46^
Minicom 08000 684 244^
8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun
Get a quote Get a quote online
03457 46 46 46^
Minicom 08000 684 245^
8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun
Claims 0345 999 8888^ 24 hours a day
Breakdown and free accident recovery helpline 0800 092 9069^ (including Minicom service)
0044 1737 815016^ (from outside UK)
24 hours a day
Windscreen repair or replacement 0800 587 6887^ 24 hours a day
Legal advice helpline 0330 606 9500^ 24 hours a day
Uninsured loss recovery enquiries 0330 606 9509^ 9am - 5pm Mon - Fri
Temporary replacement vehicle enquiries 0330 606 9509^ 8am - 7pm Mon - Fri
9am - 5pm Sat

Write to us:

The Co-operative Insurance
PO Box 67
Mitcheldean
Gloucestershire
GL17 0ZA

Young driver insurance

Type of queryContactAvailability
Insurance enquiries including changes to your policy, renewal, adding optional extras and cancellation 0845 602 9834^ 8am - 8pm Mon - Fri
9am - 2pm Sat
Get a quote Get a quote online
0845 602 9832^
8am - 8pm Mon - Fri
9am - 2pm Sat
Sales enquiries 0845 602 9832^ 8am - 8pm Mon - Fri
9am - 2pm Sat
Claims 0345 999 8888^ 24 hours a day
Breakdown assistance (RAC) 0800 316 7816 ^
(prefix with 18001 for type talk facilities)
24 hours a day
Key Cover helpline 0871 230 1213^ 24 hours a day
Gadget Cover helpline 0844 847 4420^ 9am - 6pm Mon - Fri
If your vehicle has been stolen and you wish to activate the tracker within the Smartbox 0844 239 0035^ 24 hours a day
Windscreen repair or replacement 0800 587 6887^ 24 hours a day
Legal advice helpline 0330 606 9500^ 24 hours a day
Uninsured loss recovery enquiries 0330 606 9509^ 9am - 5pm Mon - Fri
Temporary
replacement vehicle enquiries
0330 606 9509^ 8am - 7pm Mon - Fri
9am - 5pm Sat

Write to us:

Customer Services Department
The Co-operative Insurance
1000 Lakeside North Harbour
Western Road
Portsmouth
PO6 3EN

Ecoinsurance (where the policy number is longer than 8 digits)

Type of queryContactAvailability
Insurance enquiries including changes to your policy, adding optional extras and cancellation 0844 412 2101^
Secure online servicing
8am - 9pm Mon - Fri
9am - 5pm Sat
Get a quote Get a quote online
0800 294 3833^
8am - 9pm Mon - Fri
9am - 5pm Sat
Get a quote for LPG converted vehicles 03457 46 46 46^
Minicom 08000 684 244^
8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun
Claims 0345 999 8888^ 24 hours a day
Breakdown assistance (RAC) 0800 051 1349^
(prefix with 18001 for type talk facilities)
24 hours a day
Keycare 0845 303 4004^ 24 hours a day
Renewal 0800 294 3837^ 8am - 9pm Mon - Fri
9am - 5pm Sat

Write to us:

The Co-operative Insurance
PO Box 67
Mitcheldean
Gloucestershire
GL17 0ZA

Van insurance

Type of queryContactAvailability
Get a quote 0800 156 0074^ 8:30am - 9pm Mon-Thu
8:30am - 8pm Fri
9am - 5pm Sat
10am - 4pm Sun
Van Insurance enquiries for policies bought after 12th March 2014
0808 271 9153^
8.30am - 9pm Mon - Thurs
8.30am - 8pm Fri
9am - 5pm Sat
10am - 4pm Sun
Van Insurance enquiries for policies bought between 21st January 2013 and 11th March 2014
0845 608 6045^
8am - 8pm Mon - Fri
9am - 1pm Sat
Van Insurance enquiries for policies bought before 21st January 2013
03457 46 46 46^ 8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun

Home insurance

Type of queryContactAvailability
Insurance enquiries, changes to your policy and cancellation 03457 46 46 46^
Minicom 08000 684 244^
8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun
Get a quote Get a quote online
03457 46 46 46^
Minicom 08000 684 245^
8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun
Claims Notify us of your claim online
0345 999 8888^
24 hours a day
HomeRescue Plus advice and claim helpline 0345 607 6472^ 24 hours a day
Legal claims and advice helpline 0330 606 9504^ 24 hours a day
Renewal 0345 600 2918^ 8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun

Write to us:

The Co-operative Insurance
PO Box 67
Mitcheldean
Gloucestershire
GL17 0ZA

Pet insurance

Type of queryContactAvailability
Insurance enquiries, changes to your policy and cancellation 0845 075 4582^ 8am - 8pm Mon - Fri
9am - 1pm Sat
Get a quote Get a quote online
0800 294 1021^
8am - 8pm Mon - Fri
9am - 1pm Sat
Claims 0845 075 4583^ (policies post Dec 2010)
0345 999 8888 (policies pre Dec 2010)
download claim form & postal details
8am - 8pm Mon - Fri
8am - 1pm Sat
Legal Helpline 0870 241 4140^
quote master policy number 36105
24 hours a day

Write to us:

The Co-operative Insurance
Customer Services
Miller Street
Manchester
M60 0AL

Business insurance

Type of queryContactAvailability
Insurance enquiries including changes to your policy, renewal and cancellation 0800 046 6342^
commercial.enquiries@co-operativecommercial.co.uk
9am - 5pm Mon - Fri
Get a quote Get a quote online
0800 158 4034^
Request a callback
9am - 5pm Mon - Fri
Claims 0800 046 2198^ 24 hours a day
Legal advice helpline 0845 300 2988^ 24 hours a day

Write to us:

The Co-operative Commercial
PO Box 7594
Perth
PH2 1FA

Stand-alone breakdown insurance

Type of queryContactAvailability
General enquiries including changes to your policy, renewal and cancellation 0800 028 2368^ 8am - 8pm Mon - Fri
10am - 4pm Sat
Get a quote Get a quote online
0800 028 2368^
8am - 8pm Mon - Fri
10am - 4pm Sat
Claims 0330 123 1140^
0044 1737 815867^ (from outside UK)
24 hours a day

Write to us:

AXA Assistance (UK) Ltd
The Quadrangle
106-118 Station Road
Redhill
Surrey
RH1 1PR
England

Travel insurance (existing customers only)

Type of queryContactAvailability
Insurance enquiries, changes to your policy, renewals and cancellation 03457 46 46 46^
Minicom 08000 684 244^
8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun
Claims 0345 999 8888^ 24 hours a day
Legal claims and advice helpline 0330 606 9504^ 24 hours a day
Emergency travel assistance & Pre-Travel Advice 01737 815 013^
0044 1737 815 013^ (from outside UK)
24 hours a day

Write to us:

The Co-operative Insurance
PO Box 67
Mitcheldean
Gloucestershire
GL17 0ZA

Caravan insurance (existing customers only)

Type of queryContactAvailability
Insurance enquiries, changes to your policy, renewals and cancellation 03457 46 46 46^
Minicom 08000 684 244^
8am - 8pm Mon - Fri
8am - 5pm Sat
9am - 4pm Sun
Claims 0345 999 8888^ 24 hours a day
Legal claims and advice helpline 0330 606 9504^ 24 hours a day

Write to us:

The Co-operative Insurance
PO Box 67
Mitcheldean
Gloucestershire
GL17 0ZA

Insurance Fraud Bureau Cheatline

Type of queryContactAvailability
Cheatline 0800 422 0421^
Report online
9am - 8pm Mon - Fri
9am - 5pm Sat


The IFB Cheatline is a free and confidential service for members of the public to report suspicions or knowledge concerning any form of insurance fraud.

Calls may be monitored or recorded for security and training purposes. First notification of a claim outside of normal working hours will be answered in Eire.