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Make an Insurance claim

Our call centres are mostly based in the UK. In order to deal with your call efficiently please have all your details to hand. Please be aware that existing claims for some products can only be dealt with during business hours; see the list below to check. As emergencies don't stick to a 9 'til 5 routine, all new claims can be made 24 hours a day so we can get your claim moving as soon as possible.

Type of InsuranceClaims ContactAvailabilityPolicy information
Car insurance 0345 999 8888^ New claims:
24 hours a day
Existing claims:
8.30am - 5pm Mon - Fri
Policy documents

Claims timescales
Young Driver insurance 0345 999 8888^ New claims:
24 hours a day
Existing claims:
8.30am - 5pm Mon - Fri
Policy documents

Claims timescales
Ecoinsurance
0345 999 8888^ New claims:
24 hours a day
Existing claims:
8.30am - 5pm Mon - Fri
Policy documents

Claims timescales
Van Insurance
0845 125 2888^
Customers with policies
purchased prior to
12th March 2014
should visit our Van Insurance contacts page
24 hours a day
Policy documents

Standalone Breakdown insurance 0845 604 7411^ (UK)
0044 1737 815867^
(from outside UK)
24 hours a day Policy documents
Add on Breakdown insurance 0800 092 9069^ (UK)
0044 1737 815016^
(from outside UK)
24 hours a day Policy documents
Accident Recovery 0800 092 9069^ (UK)
0044 1737 815016^
(from outside UK)
24 hours a day Policy documents
Home insurance (including caravan and travel insurance) Notify us of your claim online
0345 999 8888^
New claims:
24 hours a day
Existing claims:
8.30am - 5pm Mon - Fri
Policy documents

Claims timescales
Pet insurance 0345 075 4583^
(policies started post Dec 2010)
0345 999 8888^
(policies started pre Dec 2010)
download claim form & postal details
8am - 8pm Mon - Fri
9am - 1pm Sat
Policy documents

Claims timescales
Business insurance 0800 046 2198^ 24 hours a day Policy documents

Insurance Fraud Bureau Cheatline

Type of queryContactAvailability
Cheatline 0800 422 0421^
report online
9am - 8pm Mon - Fri
9am - 5pm Sat

Calls may be monitored or recorded for security and training purposes. First notification of a claim outside of normal working hours will be answered in Eire.