Important Cookie Information - this message will appear only once.

To give you the best possible experience, this site uses cookies and by continuing to use the site you agree that we can save them on your device. Cookies are small text files which are placed on your computer and which remember your preferences/some details of your visit. Our cookies don’t collect personal information. For more information, please read our updated privacy and cookie policy, which also explains how to disable cookies if you wish to.

Close

Make an Insurance claim

Our call centres are mostly based in the UK. In order to deal with your call efficiently please have all your details to hand.

Type of InsuranceClaims ContactAvailabilityPolicy information
Car insurance 0345 999 8888^ 24 hours a day
Policy documents

Claims timescales
Young Driver insurance 0345 999 8888^ 24 hours a day
Policy documents

Claims timescales
Ecoinsurance
0345 999 8888^ 24 hours a day
Policy documents

Claims timescales
Van Insurance
Policies bought after 21st Jan 13
0800 440 2779^ (UK)
0044 1625 885040
(from outside UK)
Policies bought before 21st Jan 13
0345 999 8888^
24 hours a day
Policy documents

Standalone Breakdown insurance 0845 604 7411^ (UK)
0044 1737 815867^
(from outside UK)
24 hours a day Policy documents
Add on Breakdown insurance 0800 092 9069^ (UK)
0044 1737 815016^
(from outside UK)
24 hours a day Policy documents
Accident Recovery 0800 092 9069^ (UK)
0044 1737 815016^
(from outside UK)
24 hours a day Policy documents
Home insurance (including caravan and travel insurance) Notify us of your claim online
0345 999 8888^
24 hours a day
Policy documents

Claims timescales
Pet insurance 0845 075 4583^
(policies started post Dec 2010)
0345 999 8888^
(policies started pre Dec 2010)
download claim form & postal details
8am - 8pm Mon - Fri
8am - 1pm Sat
Policy documents

Claims timescales
Business insurance 0800 046 2198^ 24 hours a day Policy documents

Insurance Fraud Bureau Cheatline

Type of queryContactAvailability
Cheatline 0800 422 0421^
report online
9am - 8pm Mon - Fri
9am - 5pm Sat

Calls may be monitored or recorded for security and training purposes. First notification of a claim outside of normal working hours will be answered in Eire.