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Important information


Registered address

The following are authorised and regulated by the Financial Services Authority:
Co-operative Insurance Society Limited registered number 3615R.
CIS General Insurance Limited registered number 29999R.
CIS Unit Managers Limited registered number 2369965.
CIS Policyholder Services Limited registered number 3390839

Each member of our marketing group listed above is registered in England and Wales and has its registered office at Miller Street, Manchester M60 0AL.

Privacy

We understand that when you're entrusting your money to a company, you want to be sure that it's completely honest and scrupulous. That's why we're as open as possible about our company and our sister-companies.
View our Privacy & Cookies section to find out what we do with your personal information - all the details you entrust to us about you and your life. And we'll also provide you with information about the regulatory bodies that cover the various aspects of our business. Plus, for further peace-of-mind and security, please read the Co-operative Insurance complaints policy to provide you with everything you'll need in the event of a dispute or problem.

For more information call our Central Customer Relations Unit on: 0845 3000 374^

Our relationship with The Co-operative Bank

The Co-operative Insurance operates closely with our sister company The Co-operative Bank plc which is a marketing group associate.

Future contact

Unless you tell us otherwise, we may contact you to give you details of our products. However, you have the right to opt-out of being contacted for marketing purposes, in which case:

  • Ring our Customer Contact Centre on 0844 844 22 22^
    • or
  • write to Compliance Department, Co-operative Insurance Society Limited, Miller Street, Manchester, M60 0AL.

Your right to see the information we hold about you

You are entitled, for a small fee, to see the personal information we hold about you. If any of the personal information we hold is inaccurate you may ask us, to correct it. Write to Compliance Department, Co-operative Insurance Society Limited, Miller Street, Manchester, M60 0AL.

Further information

If you want more information about Data Protection and your rights, contact the Office of the Information Commissioner.
For details go to: www.informationcommissioner.gov.uk

Our disclaimer

We are the owner or the licensee of all intellectual property rights in our site and in all the material published on it. These rights are protected by laws and treaties around the world, including copyright and trademark laws. You have no right to use such materials or intellectual property rights except as provided in these terms.

You may print one copy of, and may download one extract from, each page of our site for your personal reference.

In addition, information expressly made available for download on our site may be downloaded (and printed, if required) in full a reasonable number of times. These downloads may be used for your personal reference and circulated to others within your organisation (if any). You may also circulate these downloads, where we indicate they are suitable, to your clients.

You must not remove any indications of ownership from any printed copies or downloads that came from our site under any circumstances. Where no such indications exist, our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You may not post any copies or downloads that came from our site on any networked computer, or publish them to any media, or modify them in any way, or make any statements or undertake any actions in relation to them (including as to their accuracy) which could result in legal liability for us.

"CIS Unit Managers Limited", "The Co-operative Investments", "Sustainable Leaders Trust" and "CIS Sustainable Leaders Trust" are trade marks of The Co-operative Banking Group and its subsidiaries. "The Co-operative Group" is a trademark of Co-operative Group (CWS) Limited and is used under licence. Except where permitted by applicable law, these terms, or otherwise set out in our site, you may not use such trademarks without the prior written permission of The Co-operative Banking Group.

"CoFunds" is a trademark of CoFunds Limited, the use of which is licensed to us in the United Kingdom. Except where permitted by applicable law, you may not use such trademarks for any purpose without the prior written permission of CoFunds Limited.

"FundsNetwork" is a trademark of Fidelity International Limited, the use of which is licensed to us in the United Kingdom. Except where permitted by applicable law, you may not use such trademarks for any purpose without the prior written permission of Fidelity International Limited.

The information contained in our site has been published in good faith and with the aim of ensuring its accuracy, but in certain cases it may be incomplete, out of date or incorrect. In particular, all prices quoted on our site are updated periodically, but may be out of date or inaccurate as at the time you view them and should be treated as being indicative only.

If we become aware of any material inaccuracies in the information in our site, we will use reasonable efforts to correct the same.

Concerns with business practices?

If you have any concerns about our business practices or believe that a criminal act may have taken place (for example fraud, theft, bribery, etc), please report it via our helpline on 0161 839 6128^.

All calls will be treated sympathetically and with the strictest confidence and anonymity.

Regulators and non-UK mainland residents

For your added protection, all of our services are covered by independent regulatory bodies. They make sure we aren't doing anything wrong and you aren't being overcharged or undervalued. Motor Insurance, Home Insurance, Life Assurance, Pensions, and Savings & Investments are all covered by the Financial Services Authority (FSA).

Should you be purchasing a Co-operative Insurance product in the Channel Islands or Isle of Man, it will be covered by different regulatory bodies to mainland UK.
Each of these regulatory bodies is available via the Internet by simply clicking the relevant link below:

Guernsey
Guernsey Financial Services Commission: www.gfsc.gg

Jersey
Jersey Financial Services Commission: www.jerseyfsc.org

Isle of Man
The Isle of Man Financial Supervision Commission: www.gov.im/fsc
The Isle of Man Insurance and Pensions Authority: www.gov.im/ipa

Mainland UK
The Financial Services Authority www.fsa.gov.uk

How do I give you feedback or make a complaint?

Your opinion is very important to us. Listening to your views helps us grow as a company and stay on track with what you, our customers, want.
Give us feedback.

Or if we get something wrong, you may need to make a complaint. Be assured that we treat all complaints seriously and promise to deal with them fairly and promptly, and in many cases we'll resolve them right away.
Find out more about our complaints policy.

Accessibility

We are keen to ensure that all our customers receive the same high level of service. Customers have a number of ways in which they can access our services; so you can choose the most convenient way for you.

We are always keen to find different ways to improve our services. If you have any comments or questions on the services we provide please contact the Customer Relations Unit on 0845 3000 374^, email cis.complaints@cis.co.uk or write to:

Central Customer Relations Unit,
Co-operative Insurance,
Miller Street,
Manchester,
M60 0AL.

Communication

Telephone services

The Co-operative Insurance Customer Contact Centre can provide quotes for:

  • Motor Insurance
  • Home Insurance

Textphone

A textphone is a communication device which operates over a standard telephone line. By using a keyboard, the user can type a message or respond to a message and send it via the telephone line. Customers can access a textphone by telephoning 08000 684244^. This is available 8am to 8pm Monday to Friday and 8am to 5pm Saturday. Our Motor Insurance offers a 24-hour minicom service for customers reporting accidents or breakdowns on the normal RoadRescue number 08000 929069^.

Typetalk

Typetalk is a service run by the RNID. It enables a textphone user to communicate with a standard telephone user by using a trained operator to assist on a call. The operator will read out messages typed by a textphone user to a hearing person and then type in the hearing person’s responses for the textphone user. This is done confidentially, with operators bound under the Official Secrets Act and the Telecommunications Act so is suitable for the discussion of financial services needs. The Data Protection Act sets out rules for making use of personal information held on people which RNID Typetalk must follow.
Further information about Typetalk can be accessed via the Typetalk helpline 0800 7311 888^ (voice), 0800 500 888^ (textphone) or email helpline@rnid-typetalk.org.uk. The helpline is open Monday to Friday 8am to 8pm and Saturday and Sunday 9am to 5pm.

Literature

Alternative formats

We aim to provide information to our customers in the most suitable format for you. We can provide all of our documents and literature in a range of formats, the most common of which are listed below. It can take up to two weeks to provide a document in a different format but some of the most common literature is kept in stock.
Large print documents – in a variety of different font sizes.
Braille documents – in Braille One and Two.
Audio tape – a transcription of any document provided on audio tape.

Email security

For your additional peace of mind, every marketing customer e-mail sent by us, will include the last part of your postcode as it appears on your Co-operative Bank statement or your Co-operative Insurance policy documentation.

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