Accessing your business account
By telephone
Our Customer Service Advisers can conduct all your transactions for you over the phone. Each time you or one of your nominated staff calls, 2 digits from your 4 digit Pass Number will be requested for security purposes. Please ensure that your Pass Number is kept secret from anyone other than your nominated staff or the Bank. If you suspect that anyone else knows the number please contact us immediately.
Lines are open Monday - Friday 8.00am-8.00pm
Saturday 9.00am - 12 noon.
You can access our voice automated service at all other times.
Here's what you can do through telephone banking:
- order a statement
- obtain balance information
- order a cheque book or paying-in book
- transfer funds between connected Co-operative Bank accounts
- order a replacement business banking cash card, debit card or PIN
- amend or cancel a Direct Debit
- stop cheques †
- order more deposit envelopes
- request a bill payment mandate to make arrangements to pay regular bills
- make general account enquiries
- obtain Foreign Payment Services information
† charges apply, please refer to the Bank's tariff.
The Voice Response Service allows you to:
- obtain a balance
- request a statement
- search for a specific cheque by number
- search for the last three credit items on your account
- search for the last six debit items on your account.
Transactions by fax or post
Instructions or enquiries can be faxed through to Customer Services on: 0161 877 7195
Alternatively, you can write to us at the following address:
Customer Services
The Co-operative Bank p.l.c.
P.O. Box 250
Skelmersdale
WN8 6WT
