Existing customers
At The Co-operative Insurance we pride ourselves on our excellent customer service. We’ve even won awards for our service and customer satisfaction. We have UK-based call centres open 7 days a week available to answer all your calls regarding car insurance and help in the event of a claim.
| For general enquiries or to make a change to your policy | 08457 46 46 46 Lines open Mon to Fri 8am-8pm, Sat 8am-5pm and Sun 9am-4pm. |
| For claims or for details of your nearest Co-operative Insurance appointed repairer | 0845 999 8888 Lines open 24 hours a day, 7 days a week. |
| For accident recovery call our emergency helpline | 08000 929 069 or 0044 161 930 8808 (from outside UK) Lines open 24 hours a day, 7 days a week. |
| For windscreen repair or replacement | 0800 587 6887 Lines open 24 hours a day, 7 days a week. |
| For legal advice (where cover operative) | 0845 300 3366 Lines open 24 hours a day, 7 days a week. |
| For uninsured loss recovery and temporary replacement vehicle enquiries (where cover operative) | 0845 300 3367 Lines open Mon to Fri 9am-5pm (uninsured loss recovery enquiries). Lines open Mon to Fri 8am-7pm and Sat 9am-5pm (temporary replacement vehicle enquiries). |
| Make a complaint | 0845 300 0374 Lines open Mon to Fri 9am-5pm. Or write to: Central Customer Relations Unit The Co-operative Insurance Miller Street Manchester M60 0AL |
Calls to 0845 numbers will cost no more than 4p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.
Calls to 0800 numbers are free from a UK landline, mobile costs may vary. You may wish to check this with your mobile provider.
Calls may be monitored or recorded for security and training purposes.
