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All our call centres are based in the UK. In order to deal with your call efficiently please have all your details to hand
The Co-operative Bank - personal
| Type of query | Telephone | Availability |
|---|---|---|
Personal account enquiries |
08457 212 212 |
24 hours a day |
Overseas personal account enquiries |
+44 1695 53760 |
24 hours a day |
Credit card enquiries |
0845 600 6000 |
24 hours a day |
Lost or stolen cards |
0845 600 6000 |
24 hours a day |
Internet banking registration |
0800 590 483 |
24 hours a day |
Internet banking technical helpdesk |
try online help or call 0870 600 0328 |
9am - 5pm, Mon - Fri |
Using your debit card abroad |
from abroad +44 8457 212 212 |
24 hours a day |
Using your credit card abroad |
from abroad +44 845 600 6000 |
24 hours a day |
Minicom/ Textphone |
08457 125 819 |
24 hours a day |
Automated Messaging |
Try online help or call 0845 401 9126 |
24 Hours (Automated) |
Make an appointment with a financial adviser*
|
Fill in our online form or call 0800 917 1431 |
8am - 8pm, Mon - Fri 8am - 5pm on Saturday |
Write to us
The Co-operative Bank - personal
Customer Services
PO Box 200
Delf House
Southway
Skelmersdale
WN8 6GH
Technical help
If you're experiencing problems accessing the Internet Banking service please refer to our help section . If you have referred to our Help section and are still experiencing problems, please send an e-mail to ibis@co-operativebank.co.uk. Please do not e-mail your account details or any personal information.
* Any advice from a Co-operative Financial Adviser will relate only to a range of the products and services availble from the members of the CFS Marketing Group, and a limited number of other companies.
Calls may be monitored or recorded for security and training purposes.
Calls to 0845 numbers will cost no more than 4p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.
Calls to 0870 numbers will cost no more than 8p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.
Calls to 0800 numbers are free from a UK landline, mobile costs may vary. You may wish to check this with your mobile provider.
If you are experiencing trouble with paying your mortgage, we can help and give you advice, please ring our mortgage helpline on 0161 829 4668 or view the paying your mortgage section.
