Access your account
By telephone
Our telephone banking service is one of the most widely used of its kind in the UK - and one of the most comprehensive. You can do virtually anything by phone that you can do in a branch. And the lines are open 24 hours a day, 365 days a year, call 08457 212 212 to register.
Every day around 30,000 customers call telephone banking - that's over 10 million calls a year. Telephone banking is both quick and secure. All you need is a four digit security code for our advisors to access your account and you may be asked for one of five pieces of information for security purposes.
Here's what you can do through telephone banking:-
- Pay regular bills
- Check your balance
- Search for a past transaction
- Request a statement, cheque book or paying in book
- Arrange, amend or cancel a standing order
- Cancel a direct debit
- Stop cheques †
- Make funds transfers
- Apply for a loan *
- Arrange an overdraft *†
- Order traveller's cheques or foreign currency †
- Obtain details of other Bank products or services
- Arrange independent financial advice
† charges apply, please refer to the Bank's tariff.
* Credit facilities are subject to status and are not available to anyone under the age of 18. Written quotations are available on request. The Co-operative Bank p.l.c. Reserves the right to decline any application.
