Financial difficulties
Helping you to manage your finances
Getting on top of your finances
Most people will encounter financial difficulties at some point in their lives. Whether it's due to redundancy, divorce or taking on too much credit, we can easily find ourselves struggling to pay our bills. This section has been designed to provide some practical ideas for when you cannot fulfil your financial commitments.
The Co-operative Bank has a partnership approach to all its business dealings. So, to make sure we are giving you sound advice, we have worked in conjunction with various free advice agencies in putting this guide together. We are always here to help and guide our customers through the difficult times whenever we can. So as a first step towards overcoming your financial difficulties, call 0845 600 1170. The lines are open from 8.30am - 4.30pm Monday - Friday (Bank holiday opening hours may vary).
If you are having trouble paying your mortgage, we will try to help you and give you advice, please ring our mortgage helpline on 0161 829 4668 or arrange a call back. The paying your mortgage section explains how we will treat you fairly, and what steps you should take to help yourself.
For help with budgeting, understanding credit and managing your credit card visit
Visa Europe's Better Money Skills website
Calls to 0845 numbers will cost no more than 4p per minute for BT customers. Calls to 0870 numbers will cost no more than 8p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.
