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All our call centres are based in the UK. In order to deal with your call efficiently please have all your details to hand.

Please click on the type of account you would you like to contact us about.

Insurance

  • Motor insurance
    Type of query Telephone Availability
    Insurance enquiries 08457 46 46 46 8am - 8pm, Mon - Fri
    8am - 5pm on Saturday
    9am - 4pm Sunday
    Get a quote Get a quote online or call 08457 46 46 46 8am - 8pm, Mon - Fri
    8am - 5pm on Saturday
    9am - 4pm Sunday
    Claims 0845 999 8888 8am -8pm, Mon - Fri
    8am - 5pm on Saturday
    Breakdown helpline 0800 092 9069 24 hours a day
    Legal advice helpline 0845 300 3366 24 hours a day

    Write to us

    The Co-operative Insurance
    PO Box 67
    Mitcheldean
    Gloucestershire
    GL17 0ZA

  • Home insurance
    Type of query Telephone Availability
    Insurance enquiries 08457 46 46 46 8am - 8pm, Mon - Fri
    8am - 5pm on Saturday
    9am - 4pm Sunday
    Get a quote Get a quote online or call 08457 46 46 46 8am - 8pm, Mon - Fri
    8am - 5pm on Saturday
    9am - 4pm Sunday
    Claims 0845 999 8888 8am -8pm, Mon - Fri
    8am - 5pm on Saturday
    HomeRescue Plus helpline 0845 758 1758 8am - 8pm, Mon - Fri
    8am - 5pm on Saturday
    Legal advice helpline 0845 300 2246 24 hours a day

    Write to us

    The Co-operative Insurance
    PO Box 67
    Mitcheldean
    Gloucestershire
    GL17 0ZA

  • Pet insurance
    Type of query Telephone Availability
    Insurance enquiries 0800 294 1021 8am - 8pm, Mon - Fri
    8am - 1pm on Saturday
    9am - 4pm Sunday
    Claims (pet insurance provided by Allianz Insurance plc) 0845 075 4583 8am - 8pm, Mon - Fri
    9am - 1pm on Saturday

    Write to us

    The Co-operative Insurance
    Customer Services
    Miller Street
    Manchester
    M60 0AL

  • Life & health insurance
    Type of query Telephone Availability
    For Life, Critical Illness or Permenant Health Insurance enquiries and Claims 08457 46 46 46 8am - 8pm, Mon - Fri
    8am - 5pm on Saturday

    Write to us

    The Co-operative Insurance
    Customer Services
    Miller Street
    Manchester
    M60 0AL

  • Income Protection; Earnings and Expenditure Protections Plans
    Type of query Telephone Availability
    Enquiries 0845 601 8242 8am - 6pm, Mon - Fri
    Claims 01306 887 733 8am - 5:30pm, Mon - Fri

    Write to us

    The Co-operative Insurance
     PO Box 2346
    Income Protection Centre
    Redcliffe Way
    Bristol
    BS1 6ZR

  • Funeral Plan
    Type of query Telephone Availability
    Funeral Plan arrangements or more information on your Funeral Plan 0845 602 0068 Mon - Fri 8am to 6pm
    Sat 9am - 1pm (excluding public holidays)

    Write to us

    The Co-operative Insurance
    The Funeral Planning Team
    2nd Floor
    Hanover Building
    Hanover Street
    Manchester
    M60 0AD

Personal Accounts

  • Current accounts
    Type of query Telephone Availability
    Personal account enquiries 08457 212 212 24 hours a day
    Overseas personal account enquiries +44 1695 53760 24 hours a day
    Lost or stolen cards 0845 600 6000 24 hours a day
    Internet banking registration 0800 590 483 24 hours a day
    Using your debit card abroad from abroad +44 8457 212 212 24 hours a day
    Minicom/ Textphone 08457 125 819 24 hours a day
    Automated Messaging Try online help or call 0845 401 9126 24 Hours (Automated)
    Internet banking technical helpdesk try our online help  

    Write to us

    The Co-operative Bank - personal
    Customer Services
    PO Box 200
    Delf House
    Southway
    Skelmersdale
    WN8 6GH

  • Savings accounts
    Type of query Telephone Availability
    Personal account enquiries 08457 212 212 24 hours a day
    Overseas personal account enquiries +44 1695 53760 24 hours a day
    Internet banking registration 0800 590 483 24 hours a day
    Using your debit card abroad from abroad +44 8457 212 212 24 hours a day
    Minicom/ Textphone 08457 125 819 24 hours a day
    Automated Messaging Try online help or call 0845 401 9126 24 Hours (Automated)
    Internet banking technical helpdesk try our online help  

    Write to us

    The Co-operative Bank - personal
    Customer Services
    PO Box 200
    Delf House
    Southway
    Skelmersdale
    WN8 6GH

  • Mortgages
    Type of query Telephone Availability
    Mortgage enquiries 0800 0288 288 8am - 8pm, Mon - Fri
    9am - 12pm on Saturday
    Mortgage payment trouble 0161 829 4668 or view the paying your mortgage section. 9am - 5pm Mon - Fri

    Write to us

    The Co-operative Bank - personal
    Customer Services
    PO Box 200
    Delf House
    Southway
    Skelmersdale
    WN8 6GH

  • Loan accounts
    Type of query Telephone Availability
    Personal account enquiries 08457 212 212 24 hours a day
    Overseas personal account enquiries +44 1695 53760 24 hours a day
    Internet banking registration 0800 590 483 24 hours a day
    Minicom/ Textphone 08457 125 819 24 hours a day
    Internet banking technical helpdesk try our online help  

    Write to us

    The Co-operative Bank - personal
    Customer Services
    PO Box 200
    Delf House
    Southway
    Skelmersdale
    WN8 6GH

  • Credit card accounts
    .
    Type of query Telephone Availability
    Credit card enquiries 0845 600 6000 24 hours a day
    Overseas credit card enquiries +44 1695 53740 24 hours a day
    Lost or stolen cards 0845 600 6000 24 hours a day
    Using your credit card abroad from abroad +44 845 600 6000 24 hours a day
    Internet banking registration 0800 590 483 24 hours a day
    Using your debit card abroad from abroad +44 8457 212 212 24 hours a day
    Minicom/ Textphone 08457 125 819 24 hours a day
    Automated Messaging Try online help or call 0845 401 9126 24 Hours (Automated)
    Internet banking technical helpdesk try our online help  

    Write to us

    The Co-operative Bank - personal
    Customer Services
    PO Box 200
    Delf House
    Southway
    Skelmersdale
    WN8 6GH

  • Internet banking
    Type of query Telephone Availability
    Internet banking technical helpdesk try our online help  
    Internet banking registration 0800 590 483 24 hours a day

    Write to us

    The Co-operative Bank - personal
    Customer Services
    PO Box 200
    Delf House
    Southway
    Skelmersdale
    WN8 6GH

Business Accounts

  • Current accounts
    Type of query Telephone Availability
    Business account enquiries 08457 213 213 8am - 8pm, Mon - Fri
    9am - 12pm on Saturdays
    Business new account opening 0800 764 764 8:30am - 6pm, Mon - Thur
    8:30am - 5pm on Fridays
    Business lost or stolen cards 0845 600 6000 24 hours a day
    Business Online Banking helpline 0845 601 9938 8am - 8pm, Mon - Fri
    9am - 12pm, Saturdays
    Financial Director 08457 616 616 8am - 6pm, Mon - Fri
    FD Online 0845 603 2921 8am - 6pm, Mon - Fri
    International banking services 08457 558 888 8am - 4pm, Mon - Fri
    Automated Messaging Try online help or call 0845 401 9126 24 Hours (Automated)

    Write to us

    The Co-operative Bank - business
    Business Customer Services
    PO Box 250
    Skelmersdale
    WN8 6WT

  • Visa accounts
    Type of query Telephone Availability
    Business credit card enquiries 0845 600 6000 24 hours a day
    Business lost or stolen cards 0845 600 6000 24 hours a day
    Automated Messaging Try online help or call 0845 401 9126 24 Hours (Automated)

    Write to us

    The Co-operative Bank - business
    Business Customer Services
    PO Box 250
    Skelmersdale
    WN8 6WT

  • Internet banking
    Type of query Telephone Availability
    Business Online Banking helpline 0845 601 9938 8am - 8pm, Mon - Fri
    9am - 12pm, Saturdays
    FD Online 0845 603 2921 8am - 6pm, Mon - Fri

    Write to us

    The Co-operative Bank - business
    Business Customer Services
    PO Box 250
    Skelmersdale
    WN8 6WT

Calls may be monitored or recorded for security and training purposes.

Calls to 0845 numbers will cost no more than 4p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.

Calls to 0870 numbers will cost no more than 8p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.

Calls to 0800 numbers are free from a UK landline, mobile costs may vary. You may wish to check this with your mobile provider.

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