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Home claims

Renew your policy 0845 600 2918

Amend your policy 08457 46 46 46

Make a claim 0845 999 8888

HomeRescue Plus 0845 607 6472

Legal expenses claim 0845 300 2247

Legal advice helpline 0845 300 2247

Emergency travel assistance (for travel outside the UK) +44 1737 815 013

Pre-travel advice 01737 815 013

Minicom 08000 684 244

Cancellation line 08457 46 46 46

Landlords insurance 08457 46 46 46

Make a complaint 0845 300 0374

Or write to:
Central Customer Relations Unit
The Co-operative Insurance
Miller Street
Manchester
M60 0AL

Accidents can happen, so, should you need to make a claim, there are two easy ways of doing this:

Call us

If your property is unsafe, not secure or not watertight, call us on:

0845 999 8888*

This low cost line is available 24/7^, and we recommend saving the number in your mobile phone.

Notify us online

If your claim is not as urgent, you may prefer to let us know online. We will then call you back to run through the details.

Notify us now

Before you get in touch

Before you contact us, it's best to have the following details to hand:

  • name and address of the policyholder and the policy number
  • details of the claim including the date of the incident, how the incident occurred, the damage caused, property lost and any injuries sustained.

When we talk to you

We'll then:

  • give advice, assistance and reassurance at a time when it is needed most
  • offer immediate practical assistance
  • ensure a rapid response in line with our claims commitments.

Responding to claims is a crucial test of the quality of our service. You know you can rely on us as we’ve won awards for our quality of cover, customer service and customer satisfaction. As we handle one of the largest volumes of personal insurance claims in the UK, we have to make sure that our service is consistently good – with so many customers, accounts of bad service would get about very quickly and we'd certainly be in trouble.

That's just one of the reasons we're recognised as efficient and fair in both our own and independent surveys. We also believe that our record in this area is a key factor in our own success.

We're extremely proud of our claims commitment and dedicated to giving you a first class service. We aim to:

  • respond to all claims notifications within 24 hours of receipt
  • respond to all correspondence within 5 working days
  • issue settlement cheques within 24 hours of receiving the required documents.

*Find out about our call charges

^There is a full service available 8am-8pm, with an emergency message service outside these hours.

Calls may be recorded for security purposes and may be monitored to maintain service quality.