Home claims
Accidents can happen, so, should you need to make a claim, all you need to do is call:
0845 999 8888*
(this low cost line is available 24/7,
and we recommend saving the number in your mobile phone)
But before you do, make sure you have these details handy:
- name and address of the policyholder and the policy number
- details of the claim including the date of the incident, how the incident occurred, the damage caused, property lost and any injuries sustained.
We'll then:
- give advice, assistance and reassurance at a time when it is needed most
- offer immediate practical assistance
- ensure a rapid response in line with our claims commitments.
Responding to claims is a crucial test of the quality of our service. As we handle one of the largest volumes of personal insurance claims in the UK, we have to make sure that our service is consistently good – with so many customers, accounts of bad service would get about very quickly and we'd certainly be in trouble.
That's just one of the reasons we're recognised as efficient and fair in both our own and independent surveys. We also believe that our record in this area is a key factor in our own success.
We're extremely proud of our claims commitment and dedicated to giving you a first class service. We aim to:
- respond to all claims notifications within 24 hours of receipt
- respond to all correspondence within 5 working days
- issue settlement cheques within 24 hours of receiving the required documents.
*Calls to 0845 numbers will cost no more than 4p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.
Calls may be recorded for security purposes and may be monitored to maintain service quality.
