Renew your policy 0845 600 2918
Amend your policy 08457 46 46 46
Make a claim 0845 999 8888
HomeRescue Plus 0845 607 6472
Legal expenses claim 0845 300 2247
Legal advice helpline 0845 300 2247
Emergency travel assistance (for travel outside the UK) +44 1737 815 013
Pre-travel advice 01737 815 013
Minicom 08000 684 244
Cancellation line 08457 46 46 46
Landlords insurance 08457 46 46 46
Make a complaint 0845 300 0374
Or write to:
Central Customer Relations Unit
The Co-operative Insurance
Miller Street
Manchester
M60 0AL
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Your cover options
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Buildings insurance - Up to £500,000 rebuilding costs cover as standard
- Up to 25% off your home insurance†. Introductory discount of up to 25% off your home insurance when you take out buildings and contents cover together. Minimum premiums apply, see below.
- No Claim Discount - Up to 30% no claim discount in the first year, and up to 40% upon renewal. See qualifying criteria below.
- Up to 20% lower prices online**. You'll benefit from a further reduction of up to 20% when you take out either buildings or combined cover with us online.
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Contents insurance - belongings are replaced with brand new items (except clothes and linen)
- Up to 25% off your home insurance†. Introductory discount of up to 25% off your home insurance when you take out buildings and contents cover together. Minimum premiums apply, see below.
- No Claim Discount - Up to 30% no claim discount in the first year, and up to 40% upon renewal. See qualifying criteria below.
- Up to 20% lower prices online**. You'll benefit from a further reduction of up to 20% when you take out either contents or combined cover with us online.
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Personal possessions - Rest easy knowing you are covered away from home
- Our personal possessions insurance is an optional extra of our contents insurance that offers you a choice of Unspecified or Specified personal possessions covers.
- Unspecified personal possessions includes personal items (including laptops), valuables and clothing normally worn or carried outside the home.
- Specified personal possessions covers single items which require higher limits than those provided under Unspecified personal possessions cover.
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Legal expenses - £50,000 included as standard
- Managed on our behalf by The Co-operative Legal Services.
- £50,000 included as standard for legal costs incurred for civil disputes arising from personal injury, employment contracts, the purchase or sale of goods, contracts for services and damage, nuisance or trespass to your property.
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Home emergency - Just 12p in the first year (usually £24 a year)
- Our HomeRescue Plus cover is available exclusively to customers of The Co-operative Insurance.
- Burst pipes, broken boilers… because no-one can see what’s around the corner, get home emergency cover with HomeRescue Plus.
- 24 hour helpline – just call for a repairer to be sent to your home anytime, day or night.
- Immediate access to a trusted network of approved contractors.
- Exceptional value for money.
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Accidental damage - Protect your possessions against accidents
- Get peace of mind and protect your buildings and contents against those all too frequent accidents, from minor mishaps to major DIY catastrophes.
- Buildings insurance – If you want cover against DIY accidents, such as putting your foot through the loft ceiling then you can extend the cover to include most other types of accidental damage for an additional cost.
- Contents insurance – If you're worried about accidental damage such as spilling red wine or paint on your carpet then you can extend the contents cover to include most types of other accidental damage for an additional cost.
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Qualifying criteria
†Up 25% off your home insurance
Maximum 25% discount applies to combined buildings and contents policies only. Most customers could receive a 23% discount. Applies to first year's premium only.
No Claim Discount
No Claim Discount will be applied to your premium dependant upon your claims history. Most customers will receive at least 27% discount in their first year.
**Up to 20% lower prices online
The level of reduction you are entitled to will depend on risk features such as type of property and the type of cover chosen. Most customers could receive a 17% reduction. Applies to first year's premium only.
Individual minimum premiums apply to buildings cover and to contents cover. This means the maximum discounts may not be available in all circumstances.
*Subsequent annual charge of £24.
How to claim
Accidents can happen, should you need to make a claim call:
0845 999 8888
If your claim is not urgent you may prefer to let us know online. We will then call you back to run through the details.
Please have the following details to hand:
- name and address of the policyholder and the policy number
- details of the claim including the date of the incident, how it occurred, the damage caused, property lost and any injuries sustained.
- Find out more about making a claim
Useful information
The PDFs and links below will provide you with all the details you need to put your mind at rest:
Hints and tips
Home Security
Insurance industry advice prepared by the Association of British Insurers and the Home Office.
Green Homes
Climate change is one of the most serious issues facing the planet today. There is plenty you can do to reduce those emissions.
What's covered?
Find out what's covered for contents and personal possessions by using this handy tool.
Alternatively, you could get in touch with us directly on 0845 300 3525, lines are open from 8am-8pm Monday to Friday, from 8am-5pm on Saturday and from 9am-4pm on Sunday.
Call charges.
Quick links
