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Important information

Call charges & information

The information provided below is based on the BT Unlimited Weekend Plan, BT's most popular plan. Charges for calls from outside the UK, from mobile phones or from other providers may vary. If you are unsure of your call charges we recommend contacting your phone provider before calling us.

For numbers starting 01, 02, 03, 0845, 0870
Weekday Rates Evening Rates Weekend Rates Call Setup Fee
7.95p per minute 1.05p per minute Free* 13.1p
Calls to Mobile phone numbers
Daytime Rate Evening Rate Call Setup Fee
11.3p per minute 5.3p per minute 13.1p
For numbers starting 0800 and 0808
Calls are free from charge and no call set-up fee will apply.
For numbers starting 0843 208, 0844 477 and 0844 473
Calls cost 5.105p per minute from BT Unlimited Weekend Plan call set-up fees may apply.
For numbers starting 0871 2
Calls cost 10.211p per minute from BT Unlimited Weekend Plan call set-up fees may apply.

* Call up to an hour are included in the BT Unlimited Weekend Plan

All prices are correct as of 1st May 2012

Calls may be monitored or recorded for security and training purposes.

Registered address

The Co-operative Investments is a brand name used by Co-operative Insurance Society Limited, CIS Unit Managers Limited and CIS Policyholder Services Limited.

Each of these companies is authorised and regulated by the Financial Services Authority, has its registered office at Miller Street, Manchester M60 0AL, and is registered in England and Wales:

Co-operative Insurance Society Limited, registered number 3615R.
CIS Unit Managers Limited, registered number 2369965.
CIS Policyholder Services Limited, registered number 3390839

Your personal information

Data Protection laws require us to tell you about how we will use your personal information and when it will be disclosed. This means you can be sure we’re using your personal information in a responsible manner.

You may ask us at any time (for a small fee) to see the information held by us, relating to you. If any of this information is inaccurate, you can ask us to correct it.

You may also choose not to receive information about our financial products and the other products and services available from The Co-operative Group. If you would like to change your preferences, write to Compliance Department, The Co-operative Investments, Miller Street, Manchester M60 0AL, or call us on 08457 46 46 46.

How we use your personal information

We treat all personal information as confidential.

The information you provide to The Co-operative Investments is collected on behalf of:

  • CIS Unit Managers Limited (for Unit Trust investments),
  • CIS Policyholder Services Limited (for investments in The Investment Bond) and
  • Co-operative Insurance Society Limited (for investments in Platinum Bond Plus, Platinum Plus and pensions)

all of which are part of The Co-operative Banking Group.

Your personal information will be used in the administration of your business. The information will be used to ensure our records are accurate and may be analysed by The Co-operative Banking Group to improve our service to you.

The information may also be used by members of The Co-operative Banking Group and The Co-operative Group for research and marketing purposes.

Generally we will assume that if we have explained to you how we will use your personal information, and you proceed to provide us with your details, then you consent to those uses. However, in some circumstances we will ask you to confirm that you consent to certain uses of information. This is usually because the law or industry codes of practice require us to ask for your specific consent, or if the information is of a particularly sensitive nature.

You might need to give us information about other individuals in connection with your business with The Co-operative Insurance. In this case, you should check that they agree to information being supplied to us and to the uses outlined. Unless they are under the age of 18, in which case we will assume you are acting on their behalf.

Full details about how we may use your personal information will be provided to you before you invest.

Disclosure of your personal information

We never sell lists of our customers to outside organisations.

However, we may disclose details to any of the Co-operative Family of Businesses so as to identify products and services that may be of interest to you. In addition, there are some circumstances under which we may need to disclose information about you to outside organisations. These include:

  • for pension products we may need to disclose your personal information to government agencies, other schemes and employers.
  • for ISA products we may need to disclose your personal information to government agencies.
  • in rare circumstances, where we lose contact with a customer due to changes of address, we may pass personal information to the Unclaimed Assets Register, which, on payment of a fee, individuals or their representatives may approach for the purpose of checking entitlement.
  • for the purposes of fraud prevention and detection, we may pass information to the relevant agencies where appropriate.
  • there may be other circumstances where we are obliged by law to reveal personal information, for example to the Financial Services Authority.

Cookies

A cookie is a piece of information sent to your computer when you access a website. Cookies come in two forms, permanent and temporary.

The Co-operative Investments uses permanent cookies to:

  • Identify the link you used to find our site
  • Check which browser you use so that we can make sure our site and services work well on your computer
  • Monitor traffic on our website

Our policy on cookies is that we do not pass on, or sell on, details to any other company. Your details are completely confidential.

Disabling cookies

By adjusting the settings of your browser, you can choose to accept or refuse cookies from the sites that you visit. You can also decide to be informed when one is about to be placed on your computer.

Below we have provided instructions on how to disable cookies within the most common internet browsers, if your browser is not list below please consult the browser's website for details on how to disable cookies.

Please note that if you disable cookies, you will not be able to use many of the tools within the Co-operative Investments website

Using Microsoft Internet Explorer 6, 7 & 8
Click on:

  • Tools
  • Internet Options
  • Privacy
  • Advanced
  • Override Automatic Cookie handling
  • Disable First Party Cookies
  • Disable Third Party Cookies
  • Untick Always allow session cookies
  • Click OK
  • Click OK again

Using Firefox 3
Click on:

  • Tools
  • Options
  • Privacy
  • Set "Firefox will:" to Use custom settings for history.
  • Untick Accept cookies from sites

Using Google Chrome

  • Click the wrench icon tools menu on the browser toolbar. Mac users: If you don't see the wrench icon, go to the menu bar at the top of your screen and click Chrome.
  • Select Options (Preferences on Mac and Linux; Settings on Chrome OS)
  • Click the Under the Hood/Bonnet tab
  • Click Content settings in the "Privacy" section
  • Choose Block sites from setting any data
  • Choose Block all third party cookies without exception

Using Opera 11
Click on:

  • Tools
  • Preferences
  • Advanced
  • Cookies
  • Never accept cookies

Using Safari
Click on:

  • Click the cog icon tools menu on the browser toolbar.
  • Preferences
  • Advanced
  • Security
  • Choose Never

The Financial Services Compensation Scheme

If you would like to find out more about the Financial Services Compensation Scheme, take a look at fscs.org.uk

The Financial Services Compensation Scheme (FSCS) can provide compensation to investors when UK-authorised financial services companies become insolvent and are unable to pay claims made against them.

In the unlikely event that we become insolvent and are unable to meet our obligations to you in full, you may be entitled to claim compensation from the FSCS.

Although investments in The Co-operative Investments Unit Trusts (including the Stocks & Shares ISA) are managed by CIS Unit Managers Ltd, the investments are actually held by an independent trustee. This means that in the unlikely event that our company becomes insolvent; your unit trust investments should not be affected.

In rare circumstances, you might have a claim which would not be fully covered by investments in the unit trust, in which case the FSCS would cover up to £50,000 per person.

Investments in our personal pensions and in Platinum Bond Plus and Platinum Plus are held by Co-operative Insurance Society Limited, and would be covered for 90% of the claim, without upper limit.

Although the Investment Bond is arranged through our Co-operative Financial Advisers, it is provided by Aviva and your investment is held by Aviva.

In the unlikely event that Aviva becomes insolvent, the total amount covered would be 90% of the claim, without upper limit.

Telling us what you think, or making a complaint

We do our best at The Co-operative Investments to make sure you’re happy with the service you receive but we know that sometimes, things can go wrong.
If you let us know when you are not happy, we have the opportunity to put things right as quickly as possible, and helps us to improve our service for all our customers. So if you’d like to give us your feedback or make a complaint, please contact us.

We promise to:

  • treat your complaint fairly and promptly
  • try to resolve complaints straight away, when you first contact us
  • respond to you by phone if possible, and in writing once our investigations are complete if we have not been able to resolve your query when you first contact us
  • keep you informed of our progress.

Give us feedback.

Talk to us on 0845 300 0374

Write to us at:
Central Customer Relations Unit
The Co-operative Investments
Miller Street
Manchester
M60 0AL

Our disclaimer

We are the owner or the licensee of all intellectual property rights in our site and in all the material published on it. These rights are protected by laws and treaties around the world, including copyright and trademark laws. You have no right to use such materials or intellectual property rights except as provided in these terms.

You may print one copy of, and may download one extract from, each page of our site for your personal reference.

In addition, information expressly made available for download on our site may be downloaded (and printed, if required) in full a reasonable number of times. These downloads may be used for your personal reference and circulated to others within your organisation (if any). You may also circulate these downloads, where we indicate they are suitable, to your clients.

You must not remove any indications of ownership from any printed copies or downloads that came from our site under any circumstances. Where no such indications exist, our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You may not post any copies or downloads that came from our site on any networked computer, or publish them to any media, or modify them in any way, or make any statements or undertake any actions in relation to them (including as to their accuracy) which could result in legal liability for us.

The information contained in our site has been published in good faith and with the aim of ensuring its accuracy, but in certain cases it may be incomplete, out of date or incorrect. In particular, all prices quoted on our site are updated periodically, but may be out of date or inaccurate as at the time you view them and should be treated as being indicative only.

If we become aware of any material inaccuracies in the information in our site, we will use reasonable efforts to correct them.

Concerns with business practices?

If you have any concerns about our business practices or believe that a criminal act may have taken place (for example fraud, theft, bribery, etc), please report it via our helpline on 0161 839 6128.

All calls will be treated sympathetically and with the strictest confidence and anonymity.