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Our Guarantees

Nobody is perfect and accidents do happen but at the Co-operative Bank we are so sure that these will be few and far between that we have put our money where our mouth is.

This section outlines the guarantees that we make to our customers, what we will do if we make a mistake, the code of practice that we abide by and, in the unlikely event that we cannot resolve a complaint, the address of the Financial Ombudsman.