The Financial Ombudsman Service
The Co-operative Insurance subscribes to the Financial Ombudsman Service who resolve individual complaints against financial services institutions in the UK.
If you contact the Financial Ombudsman Service before you have received your final response or before 8 weeks has passed since you initially raised your concerns with us, they will refer you back to The Co-operative Insurance to resolve your complaint.
Website
www.financial-ombudsman.org.uk
enquiries@financial-ombudsman.org.uk
Address
Financial Ombudsman ServiceSouth Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone
0800 0 234 567 (UK landline calls)
0300 123 9 123 (mobile phone calls)
Calls to 0800 numbers are free from a UK landline, mobile costs may vary. Calls to 0300 numbers are free for mobile phone uses who pay a monthly charge for calls to numbers starting in 01 or 02.
