Make a claim
In the unfortunate event that you need to make a claim on a Co-operative Life or Health Insurance policy, we’ll try to make things as simple and as easy as possible for you. We’re here to help and support you through your claim.
Life, critical illness and permanent health insurance
If you need to make a claim on a Co-operative life, critical illness or permanent health insurance policy, simply call our UK based Customer Contact Centre on:
08457 46 46 46
Please ensure you have your policy number to hand before you call.
We will endeavor do our utmost to handle your claim as quickly and efficiently as possible and will aim to:
- Respond to your claim within 5 business days.
- We may need to obtain medical evidence.
- Issue settlement cheques within 5 business days of us accepting the claim.
Income protection insurance
If you need to make a claim on a Co-operative income protection insurance policy, simply call our UK based Customer Contact Centre on:
01306 887 733
Please ensure you have your policy number to hand before you call.
We will endeavor do our utmost to handle your claim as quickly and efficiently as possible and will:
- A request for a claim pack will be issued by the next working day
- Following return of your claim pack medical evidence will be obtained to assess your claim
- If your claim is accepted, payment will be made within 5 working days.
The claims guide below, explain the steps you need to take to ensure your claim is dealt with as quickly and fairly as possible.
These will open as PDFs in new windows.
- Life assurance claim guide (PDF - 0.1Mb)
- Critical illness claim guide (PDF - 0.2Mb)
- Permanent health assurance claim guide (PDF - 0.1Mb)
- Income protection claim guide (PDF - 0.1Mb)
Funeral plan
If you need to make funeral plan arrangements, you can speak to the Funeral Plan Team on 0845 602 0068.
Please ensure you have the certificate number to hand before you call.
Alternatively you can contact your local Co-operative Funeral Care funeral home.
