We know that sometimes things go wrong and here at the Co-operative Insurance we really value your feedback. Letting us know when you’re not happy with our products or service, provides us with the opportunity to put it right and helps us to improve our service for all our customers.
Our promise is to:
- treat your complaint fairly
- try to resolve complaints when you first contact us
- if we cannot resolve your complaint when you first contact us, send you a response in writing
- keep you informed of our progress